HyperCare

Base Level Offering

Included with all standard TBX drop shipments:

• BOM validation, configuration, pricing, and quoting (CPQ)
• Custom template creation
• OEM order management
• Self-service reporting

HyperCare

For deployments requiring more tailored coordination. All Base Level features, plus:

• Designated project and order manager
• Equipment holding and consolidated/customized shipments
• Onshore resources and project-specific reporting
• Deployment schedule management
• Designated point of contact for issue resolution
• Basic staging (DOA testing, software updates)
• Cost-efficient delivery model that reduces the need for on-site staging and limits costly rework

HyperCare+

For advanced or nonstandard requirements. All HyperCare features, plus:

• Customized staging and rack builds
• Asset tagging, burn-ins, and switch stacking
• Custom project management and extended storage options
• Designed to reduce field deployment costs by ensuring gear is fully prepped and consolidated before shipment, mitigating common causes of installation delays

Pricing varies by complexity and duration, with custom quotes available for HyperCare+.

Why HyperCare?

• Scalable Support: From small to extra-large deployments, we scale with your needs.
• Dedicated Resources: Gain a single point of contact and a team that understands your business.
• Operational Efficiency: Reduce delays and errors with proactive coordination and reporting.
• Field Cost Reduction: Minimize re-trips, staging delays, and surprise onsite issues—delivering savings and smoother installations.
• Flexible Engagement: Choose from SKU-based or SOW-based models to match your procurement preferences.